Support
Something not working? Start here.
Bookings, galleries, invoices, and both mobile apps. If it is urgent — a shoot today, a listing going live tonight — call or text and skip the form.
What do you need?
A shoot — booking, timing, access
Book, move or cancel a shoot, add a second visit, or tell us how to get in. Anything time-sensitive is faster by phone.
Your ordersPhotos, video and floor plans
Delivery link not arrived, a download that will not start, a re-edit or a reshoot. Have the order number or address ready.
Open your galleryInvoices and payment
An invoice you did not expect, a card that will not go through, or a receipt you need for a brokerage. Downloads unlock the moment payment clears.
BillingPhotographers and crew
Schedule, pay, equipment, or the AREM Field app. If you are on site and blocked right now, call — do not use this form.
Call the officeMobile apps
Help with the AREM apps
Two apps, and which one you have decides who helps you.
AREM — for clients
Book a shoot, follow it from booking to delivery, pay an invoice and open your media. The same account as the web portal — one sign-in for both.
- Cannot sign in? The app signs you in by email code. Check spam, and make sure you are using the address your shoots are booked under.
- Gallery locked? Downloads unlock when the invoice clears. Pay from the order and it opens immediately — no need to contact us.
- Nothing showing? Orders placed under a different email live under that account. Tell us both addresses and we will merge them.
AREM Field — for photographers
Your day, directions and access notes, check-in, capture and upload. Staff only — it is issued with your crew account, not signed up for.
- Blocked on site? Call the office. Do not use this form — somebody is waiting on you.
- Upload stuck? Leave the app open and on power. It resumes on a better connection; the office can see what has landed.
- Day looks wrong? Pull to refresh first. If it is still wrong, message the office — the board is the source of truth.
Reporting an app problem
Tell us your phone and OS version, what you were doing, and the order number or address if there is one. Most app faults are specific to a device or an OS version, and that detail is usually the difference between a same-day fix and a week of guessing. Use the form below and pick the app you are on.
Send us the details
The more specific you are, the fewer rounds it takes.